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Knowledgebase : Definitions, Threats, General Info.

You can contact the STOPSIGN SUPPORT TEAM via _LIVE SUPPORT_ (online chat), calling, or submitting a ticket. For real-time live chat support click the _LIVE SUPPORT ONLINE_ button to the LEFT of this page or call 1-800-803-4588. OUR SUPPORT TEAM IS AV...
HOW DO I FIND MY ACCOUNT INFORMATION? Both your account identification number (Account ID) and the email address used to activate your STOPSIGN  membership may be found in the SOFTWARE STATION. 1. Open the STOPSIGN Software Station using the instruction...
HOW LONG DOES IT TAKE FOR A PURCHASED CD TO ARRIVE? It can take up to three weeks for domestic purchases, four weeks for international purchases. Usually it does not take that long, but this is the amount of time we must wait until we request SWIFT...
I HAVEN'T RECEIVED STOPSIGN EMAILS - SUPPORT EMAILS GO DIRECTLY TO TRASH BIN... If you have already been in contact with the STOPSIGN support team and have not received your follow up email, please check the "Recycle Bin" or "Trash Bin" of your em...
IS STOPSIGN SPYWARE? No -- it is not. Although there is currently no standard definition of spyware, some commonly agreed upon spyware characteristics include tracking web pages and companies you've visited by accessing your... * Internet browser hi...
Is my StopSign Software activated? You can simply verify if your STOPSIGN SOFTWARE is activated: * Open the STOPSIGN SOFTWARE STATION. EITHER: Windows XP, Vista, or 7 users: Click START > PROGRAMS > EACCELERATION > STOPSIGN SOFTWARE STATION....
 "MICROSOFT SAYS I AM INFECTED!" If you see this message below or similar message and can not make changes to your screen.   DO NOT unplug the power to the computer. Instead hold the power button down till the computer completely shuts off. DO NOT CALL...
PERSONAL INFORMATION SECURITY We understand your concern about identity and information theft. For that reason, EACCELERATION has NEVER, nor will we ever, sell or distribute our client's personal information. All EACCELERATION websites that require u...
STOPSIGN TECHNICAL SUPPORT EMAIL INSTRUCTIONS On occasion, the STOPSIGN support team may eMail customized instructions to you to correct an issue. It is important to: Follow all instructions in order. If you do not FOLLOW ALL INSTRUCTIONS IN ORDER ...
  * Have you installed WINDOWS UPDATES [http://support.stopsign.com/index.php?/Knowledgebase/Article/View/82/0/windows-updates]? * Is your STOPSIGN Software UPDATED [http://support.stopsign.com/index.php?/Knowledgebase/Article/View/106/0/updating-st...
VIEWING TICKETS - TICKET STATUS - PASSWORD HELP ------------------------- NOTE: It is NOT necessary to log into the STOPSIGN Knowledgebase to read any articles. ------------------------- By logging into the STOPSIGN SUPPORT CENTER, you can check...
What is eAcceleration? EACCELERATION is the parent company of STOPSIGN . STOPSIGN is comprehensive security software that protects you from viruses and other internet threats: * VIRUS PROTECTION - cleans or quarantines viruses, trojans, malware, worm...