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Do I Need a Custom Cure
Posted by _Liz G., Last modified by _Korey Chapman on 31 January 2012 12:11 AM
Do I Need a StopSign Custom Cure?

StopSignCustom Cures - are provided to most StopSign license holders at no additional cost.


StopSign Custom Cures:

  • Remove the newest, most complicated viruses, adware and spyware without waiting for scanner updates.

  • Certified Anti-virus Technicians directly clean the most stubborn infections unique to your computer.

  • Destroy malicious infections lurking in hidden places within your registry.

Here is a quick list of things to do before contacting the Support Team if you suspect you need a StopSign Custom Cure:

1. Ensure your Scanner is updated.

2. Run Priority Scan

If you have completed BOTH the steps needed to update the scanner AND run a Priority Scan and you are still experiencing problems regarding an uncured threat on your computer, please contact our technical support team.


Additional user information may be found via the StopSign KNOWLEDGE BASE.

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Comments (6)
Joy H.
05 May 2009 05:20 PM
Thank you very much for re-sending me the cleaner and for explaining the how the scanning works. I appreciate your work, time, and effort. I feel safer now that I understand all this and can feel more secure that my machine is, indeed, clean now.
3 Cheers for StopSign Support!
Joy H.
Veronica F.
05 May 2009 05:21 PM
I just wanted to thank you for sending me my cleaner for a virus I had. I ran everything and have tried my internet and I'm back 100%. Thank you to everyone who assisted.
Marcus J.
05 May 2009 05:33 PM
Stop sign is da bomb(to quote randy Jackson}" just keeping it real dog" the custom cleaner worked ... cool im very happy, Job well done keep up the good work...
Marcus J. outta CA
Jim W.
12 January 2010 06:13 PM
Just a note to say "Thank You" for ALL you guys do! I've had Stop Sign for approximately seven years on my PC and have recommeded it to many of my
friends back here in Pennsylvania. Over those years several "new" viruses have ocassionally hit my machine and each and everytime your customer
support was there to help me or send me a custom cleaner to correct my problem. It's so refreshing to actually talk to a real person when needing
technical support. Thanks for providing such fast, friendly and fantastic technical support for your product. Stop Sign ROCKS!!!

P.S. Support team member "Brice" has ben OUTSTANDING during my past couple of issues. Please thank him again for me.

Jim W.
Lone P.
18 August 2010 04:00 PM
Once I removed that "Desktop Security" program, all has been working without a hitch. Apparently it placed this program in "C's Taskbar Programs" and when I click it to bring it up, it activated. I used your cleaner again and it deactivated it and from there, I erased it using that program. Since then, no more issues.
Vennette R.
19 August 2010 04:56 PM
I installed and ran the custom cure. It ran in less that 20 seconds, so fast I nearly issed it. However, it seems to have straightened things out. Didn't get to use the computer too much yesterday as duties took me elsewhere but so far things seem good.

Thank you all so much, If I have problems remaining I will contact you
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