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Viewing Tickets - Ticket Status - Password Help
Posted by _Liz G., Last modified by _Dean O. on 08 January 2014 11:53 PM

Viewing Tickets - Ticket Status - Password Help

 


NOTE: It is not necessary to log into the StopSign Knowledgebase to read any articles.


By logging into the StopSign Support Center, you can check the status of help request.  You may also post questions and replies directly to your tickets.

You may have received an automated email reply from our help desk system. The email address and your password are your login information for the StopSign Support Center.

To the LEFT of this screen, you will see a LOGIN section.

Fill in the email address and the password you received via the automatic reply referenced above.


NOTE: If you do not have your password -click LOST PASSWORD, enter your email address - and a new password will be sent via email.


Status Meanings:

OPEN - Newly received - unreviewed request.

ESCALATED - Results have been reviewed - item sent to StopSign Custom Cure process

IN PROGRESS - StopSign Custom Cure in progress

IN TESTING - StopSign Custom Cure being tested prior to release

RESOLVED - Item has been reviewed - response - if needed - has been sent to the end user.


For further assistance -

SUBMIT A TICKET

or

CONTACT SUPPORT

Additional user information may be found via the StopSign KNOWLEDGE BASE.

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Comments (3)
Tina K.
12 May 2009 04:13 PM
I'm not replying with any problems, I just had to reply to show my APPRECIATION for how well you handled and satisfied me as a customer. I will continue to recommend your software!!! I sincerely Thank you!!!

Milton K.
14 September 2009 09:47 PM
JOSHUA W. ,I FOLLOWED YOUR INSTRUSTIONS AND THIS SOLUVED MY PROBLEM. THANKS.
Alfred A.
15 June 2010 07:10 PM
Please allow me to take a few seconds of your time to let you know that once again you did an amazing job at dealing with the problem I had with my pc ....I think it is important for me to let you know how grateful I am for your honest service.....You have never let me down.... That is how I count on you for my problems, and I tell other s about your service

Once again , THANK YOU SO MUCH from the bottom of my heart
Alfredo A.
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