Safe Mode Scan

 


WARNING 

Microsoft Windows  Services will prevent the StopSign Software Station from opening in Safe Mode.

DO NOT try to open the StopSign Software Station in Safe Mode.

Begin a Safe Mode Scan only through the Start Menu as directed below


On occasion it may be necessary to perform a StopSign threat scan while running in Safe Mode.

Safe Mode is a Windows  troubleshooting mode that loads only the essential software needed to run your system. When your computer is in Safe Mode, the screen images will look different from what they usually do. This is normal.

Please use the directions below to perform a threat scan while in Safe Mode.

We recommend you print these instructions before proceeding. They will not be available to you once you are in Safe Mode.

UPDATING SCANNER

1) Start a scan.

Either:

Windows XP, Vista, or 7 users:

Click START > PROGRAMS > EACCELERATION > STOP-SIGN > START SCAN.

or

Windows 8 users:

Tap the Windows key on your keyboard till you are at the Start screen. (The Windows key is located in the lower left corner of your keyboard between the CTRL and ALT keys.) Scroll to the right till you see the StopSign icons. Click the icon that says START SCAN.

2) You can stop this scan at any point after you see "Scanning 

memory" in the lower part of the Threat Scanner window. Your
scanner will be fully updated.



RUNNING A SAFE MODE SCAN

1) Boot the computer to safe mode.

Windows 8 users click the link below for instructions on accessing SAFE MODE:

http://support.stopsign.com/index.php?/Knowledgebase/Article/View/217/25/safe-mode-for-windows-8

 

Windows XP, Vista or 7 users, follow these instructions:

     a) Restart your computer.

     b) As your computer is restarting, press the F8 key repeatedly.

     c) At the menu, choose SAFE MODE WITH NETWORKING.

2) Run a scan.

Either:

Windows XP, Vista, or 7 users:

Click START > PROGRAMS > EACCELERATION > STOP-SIGN > START SCAN.

or

Windows 8 users:

Tap the Windows key on your keyboard till you are at the Start screen. (The Windows key is located in the lower left corner of your keyboard between the CTRL and ALT keys.) Scroll to the right till you see the StopSign icons. Click the icon that says START SCAN.


SAFE MODE
For users with Dial-up

If prompted to go online, click NO


When the scan completes running in Safe Mode, restart your computer.


For further assistance -

SUBMIT A TICKET

or

CONTACT SUPPORT

Additional user information may be found via the StopSign KNOWLEDGE BASE.