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Knowledgebase:
Re-install StopSign
Posted by _Liz G., Last modified by _Dean O. on 06 May 2014 10:12 PM

NOTE: Click here for a list of StopSign system requirements.


STEP 1 - INSTALLING STOPSIGN

1) To begin the reinstall process,CLICK HERE


When prompted, click:
    either
        RUN this file.
    or
        SAVE it and RUN it from your hard drive.

You may install additional StopSign features after this installation.

2) Accept the End User License Agreement (EULA), if prompted.

3) Follow the prompts to finish the download.


STEP 2 - ACTIVATING STOPSIGN

1) If a scan does not begin automatically, click the SCAN NOW icon on the desktop.

2) On the menu bar at the top of the Threat Scanner window, click ACTIONS > ACTIVATE (or EDIT ACCOUNT).

3) In the box that opens, enter the email address that is currently
   associated with your account.

4) Click SUBMIT.

5) You may have a choice of selecting:

   REPLACE COMPUTER - Click this button if you have an existing
   StopSign® membership and are reinstalling your software or
   transferring the software to a new computer.

   UPGRADE ACCOUNT - Click this button if you would like to
   purchase coverage to protect additional computers for your
   existing membership.

 

For further assistance -

SUBMIT A TICKET

or

CONTACT SUPPORT

Additional user information may be found via the StopSign KNOWLEDGE BASE.

Hello -

Follow these instructions to install and activate StopSign.

**** Do not overlook "STEP 2 - ACTIVATING STOPSIGN". ****
StopSign will not remove infections if it is not activated.


STEP 1 - INSTALLING STOPSIGN

1) Click the link below (If you cannot click on the link,
copy and paste the FULL link into your browser):

http://www.stopsign.com/downloads/eacceleration_install.exe

When prompted:
    RUN this file.
    or
    SAVE it and RUN it from your hard drive.
    Vista and Windows 7 users, choose SAVE, right-click the file,
    then left-click Run As Administrator. Click OK on any file run
    warnings.

You may install additional StopSign features during or after this
installation.

2) Accept the End User License Agreement (EULA), if prompted.

3) Follow the prompts to finish the download.


STEP 2 - ACTIVATING STOPSIGN

1) If a scan does not being automatically, click the SCAN NOW icon on the desktop.

2) At the top of the Threat Scanner window, click ACTIONS > ACTIVATE (or EDIT ACCOUNT)
   on the menu bar.

3) In the box that opens, enter the email address that is currently
   associated with your account.

4) You may have a choice of selecting:

REPLACE COMPUTER - Click this button if you have an existing
eAcceleration StopSign® Membership and are reinstalling your
software.

UPGRADE ACCOUNT - Click this button if you are protecting an
additional computer (add a license.)

6) Click SUMBIT.

If you need any further support, visit our detailed Knowledgebase
articles or access our live chat support at:

http://support.stopsign.com/index.php?/Knowledgebase/List

For live chat - click the Live Support Online button.
 
Or - Reply to this email.

Our support team is available 5 days a week: 
Monday - Friday, 9 a.m. - 6 p.m.
Pacific Time.

Thank you for using StopSign.
(839 vote(s))
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Comments (4)
Joan U.
17 October 2008 03:42 AM
THANKS SO MUCH FOR GETTING BACK WITH ME SO SOON. I NEEDED TO PROTECT MY COMPUTER BEFORE IT HAPPENED AGAIN. THANKS AGAIN.
JOAN U.
Vicky W.
08 January 2009 06:37 PM
Thanks so much! You REALLY helped me! vw
Walter E.
28 July 2009 07:24 PM
Your instructions were very clear and helpful. Uninstallation and reinstallation including updating were successful and much appreciated.
Elva K.
23 August 2009 08:00 PM
I want to thank all of the tech staff. I have called many times, and they seem to be right on
the job. I did follow the instructions on reinstalling my Stop Sign. Thank You, Elva K.
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