Login is only required for web access to tickets.


 
Power Cycle a Cable or DSL Modem
Posted by _Liz G., Last modified by _Korey Chapman on 31 January 2012 12:02 AM

How to power cycle the Cable or DSL modem

If you have lost your Internet connection, you can try to reset the system yourself by "power cycling" your modem. (The cable/DSL companies call it power cycling, but you are really just resetting or turning each device off and then on.) Usually that is all you need to do to get your Internet connection back.

1. Perform a normal shutdown of all computers connected to the DSL modem.

Click START > TURN OFF COMPUTER

2. If a router or other device is connected between your computer and the Cable/ DSL modem, power down this device also. (Note: If you have multiple devices between your computer and the Cable/ DSL modem, continue to power down all devices.)

3. Power down the Cable/ DSL modem by disconnecting the power supply line. Leave it unplugged for 20 to 30 seconds before reconnecting the power to the modem.

4. Power up the modem. Please wait for the Internet light to stop blinking before proceeding.

5. After the Cable/ DSL modem has been powered up, continue to power up any routers that may be between your computer and the Cable/ DSL modem. Make sure that each device is fully powered up before proceeding to the next device.

6. Finally, power on your computer or computers one at a time. You should be able to access the Internet.


For further assistance -

SUBMIT A TICKET

or

CONTACT SUPPORT

Additional user information may be found via the StopSign KNOWLEDGE BASE.

(188 vote(s))
Helpful
Not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments: